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Scooteroo

Scooteroo Service and Repair Booking

Scooteroo Service and Repair Booking

Note: This feature is only for appointment TIME booking. The repair won't be done on the spot as scooter repair takes time. Booking a service or repair for your electric scooter is easy. Simply pick a date that suits you and enter your details.

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We take pride in our experienced staff who can help you with a wide range of products and services. Book your service appointment or repair today!

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Scooteroo Service and Repair Guide for Australian Scooter Owners

A scooter owner's guide to scooter repair and service from Scooteroo, the leading electric scooter service provider in Australia. This guide will help you maintain your electric scooter properly so you can enjoy it for years to come!


What to Do When Your Scooter Doesn’t Start

We see a lot of scooters that will only start or need an electric scooter repair. You can do a few things before calling us so we can give you the best service possible. The first thing to check is whether your battery is charged. A dead battery will prevent your electric scoot from starting at all.

If it's just not charging, there are three things to try before calling Scooteroo service:

  1. Take a look at the charger cord, is it plugged in? Is the power on where it's plugged in? Is the wall socket working?
  2. Check that the plug on your electric scooter is clean and dry.
  3. Make sure you're using a proper power outlet. For example, some chargers only work with 110v outlets; others only work with 220v outlets.


How to Fix a Flat Tyre

The tyre is an important safety feature to ensure you don't end up without brakes while riding the scooter. If your electric scooter is not moving smoothly or wobbling, this could be due to a flat tyre, so if there is no apparent reason why it isn't running smoothly, check for a possible flat tyre as soon as possible.

You can replace the tyre by removing the wheel, unscrewing the bolt on the outside of the tyre, removing the inner tube, replacing it with a new tube, re-attaching everything in reverse order and test ride.


How to Clean Your Scooter

Cleaning your electric scooter is simple, but it can take some time. Here are some steps to help you get started:

Step 1: Turn off your scoot, disconnect the battery, and remove the key from the ignition.

Step 2: Wait about 30 minutes for any remaining charge to dissipate before cleaning your scoot.

Step 3: Clean the entire exterior of your scooter with soap and water. When washing the tires, use a mild detergent mixed with water in a bucket to scrub them clean.

Step 4: Rinse them with clean water after scrubbing, and air dry them in the sun.

Cleaning Tip: Use an old toothbrush or sponge to scrub any grime from hard-to-reach places like under mudguards and between the frame tubes where the crud has accumulated over time.


How to Replace Your Scooter’s Batteries

Remembering to replace the batteries is key to maintaining an electric scooter repair. If your electric scooter is suddenly not as strong, it could be that the battery needs to be replaced. Luckily, replacing your battery couldn't be easier!

  1. All you need is a screwdriver and a replacement battery. Two screws on the side of your scooter's seat will need to be unscrewed before you can take off the seat cover.
  2. Remove the old battery and replace it with the new one by screwing in the new battery using a Phillips head screwdriver.
  3. Once this is done, just put everything back together by putting back in all of the screws and tightening them.

Scooteroo Australia Scooter Repair

Need further assistance with your electric scooter repair? Look no further than Scooteroo. If your scooter or bike needs service or routine maintenance, our parts are top quality, and you're always given a free estimate on all the work. 

Our Scooteroo service team can help fix your electric ride in no time! To book an appointment with Scooteroo Australia scooter repair, leave us a message today.

Warranty

All of our electric vehicles come with a 12-month limited non-transferable warranty (All Dualtron comes with 6-month limited non-transferable warranty) against factory defects.

A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!

The warranty period begins the day of confirmed delivery.

Modifications of any sort, water damage, consumables (tires, inner tubes, brake pads, grip tape, etc.), wear & tear, collision, and abuse are not covered under warranty.

If a product fails to meet customer guarantees you can make a warranty claim regardless of the fact that you do not have a warranty or extended warranty, or the goods are out of warranty;

If the product does not meet the express warranty you could get:

A repair, replacement, or refund depending on whether the problem is major or not.

Compensation for any damage that may have been caused by the product being defective.

Parts are not covered by warranty if used for custom projects or if installed on other brands of products.

Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

You can skip the shipping fees with free local pickup at the warehouse in Osborn Park. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Return policy

Showroom pick up: We offer a full refund or exchange for unopened scooters or scooters that are brand new and unused (within 7 days of purchase).

Online: We offer a full refund for scooters that have not been shipped out.   For scooters that have already been shipped out, we will offer a refund within 7 days of your receipt of the item, after the item has been returned and received at our warehouse, and inspected to conclude that it is brand new and unused.  Please note there will be a 15% restocking fee.  The buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on the following:

Scooters that have customized add-ons to the product that require installation at the customer’s request, before delivery;Scooters that have personal modifications to the product by the customer after delivery; andScooters that have been used.

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